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Automated Workflow Emails Not Triggering
You configured automated email workflows in your Base44 app (welcome emails on signup, order confirmations, status update notifications) but the emails never send. The workflow appears to be set up correctly, the trigger conditions are met, but no emails go out.
Automated emails are often critical to your business: order confirmations build customer trust, status updates keep teams informed, and reminder emails drive user engagement. When they silently fail, customers think you're ignoring them and internal processes break down.
The frustrating part is that there's often no error message — the workflow just doesn't fire, and you only discover it when a customer asks why they didn't receive their confirmation email.
Error Messages You Might See
Workflow triggered but email step failed
No email configuration found
SMTP connection refused
Email template variables not resolved
Workflow execution: 0 actions taken
Common Causes
- Workflow trigger condition too strict — The trigger requires an exact match that's never met due to case sensitivity or whitespace differences
- Email action not connected to trigger — The workflow has a trigger and an email step but they're not properly linked in the automation builder
- Email service not configured — The Base44 app's email sending service (SMTP or API) hasn't been set up or credentials are invalid
- Workflow disabled or paused — The workflow was turned off during testing and never re-enabled
- Trigger timing mismatch — The workflow triggers on record creation but the email data (like customer name) is added in a subsequent update
How to Fix It
- Test the trigger manually — Create a record that exactly matches the trigger condition and check if the workflow fires
- Verify email configuration — Send a test email from the Base44 dashboard to confirm the email service is working
- Check workflow status — Ensure the workflow is enabled and not paused. Check for any error indicators in the automation panel
- Simplify trigger conditions — Start with the simplest possible trigger (any new record) and add conditions back one at a time to find which one blocks
- Review workflow execution logs — If Base44 provides automation logs, check whether the workflow was triggered but the email step failed
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Get HelpFrequently Asked Questions
How do I test if my Base44 workflow trigger is working?
Create a test record that matches your trigger conditions exactly. If the workflow doesn't fire, simplify the trigger to 'any new record' and add conditions back one at a time to find the issue.
Why does my workflow work sometimes but not always?
Intermittent failures usually indicate a timing or condition issue. The trigger may fire before all fields are populated, or a condition depends on a field value that varies. Check that all required fields are set at the moment the trigger fires.