Common Issues
auth
Password Reset Not Working
Users can't reset their passwords. The reset email never arrives, the reset link shows an error or has expired, or the new password doesn't save. This locks users out of their accounts.
Common Causes
- Password reset email not configured in the auth provider
- Reset link URL points to localhost instead of production domain
- Reset token expires too quickly (sometimes set to just minutes)
- Email service not configured (see 'Email Notifications Not Sending' guide)
- The reset form submits but the API call to update the password fails
How to Fix It
- Test the full password reset flow yourself — request reset, check email, click link, set new password
- Check your auth provider's settings for the reset email template and redirect URL
- Verify the redirect URL in the reset email points to your production domain, not localhost
- Check if the reset token expiration is reasonable (at least 1 hour)
- Check server logs for errors when the new password is submitted
Real developers can help you.
Simon A.
I'm a backend developer building APIs, emulators, and interactive game systems. Professionally, I've developed Java/Spring reporting solutions, managed relational and NoSQL databases, and implemented CI/CD workflows.
MFox
Full-stack professional senior engineer (15+years). Extensive experience in software development, qa, and IP networking.
Stanislav Prigodich
15+ years building iOS and web apps at startups and enterprise companies. I want to use that experience to help builders ship real products - when something breaks, I'm here to fix it.
PawelPloszaj
I'm fronted developer with 10+ years of experience with big projects. I have small backend background too
BurnHavoc
Been around fixing other peoples code for 20 years.
Taufan
I’m a product-focused engineer and tech leader who builds scalable systems and turns ideas into production-ready platforms.
Over the past years, I’ve worked across startups and fast-moving teams, leading backend architecture, improving system reliability, and shipping products used by thousands of users. My strength is not just writing code — but connecting product vision, technical execution, and business impact.
Matthew Jordan
I've been working at a large software company named Kainos for 2 years, and mainly specialise in Platform Engineering. I regularly enjoy working on software products outside of work, and I'm a huge fan of game development using Unity. I personally enjoy Python & C# in my spare time, but I also specialise in multiple different platform-related technologies from my day job.
legrab
I'll fill this later
prajwalfullstack
Hi Im a full stack developer, a vibe coded MVP to Market ready product, I'm here to help
Omar Faruk
As a Product Engineer at Klasio, I contributed to end-to-end product development, focusing on scalability, performance, and user experience.
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I played a key role in creating a scalable and maintainable platform to support educators and learners globally.
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Describe what's wrong in plain English. No technical knowledge needed.
Get HelpFrequently Asked Questions
The reset link says 'expired' immediately. Why?
The reset token expiration might be set too short, or the redirect URL is wrong causing the token to not be passed correctly. Check your auth provider's reset settings.
Users never receive the reset email. Where do I check?
Check your auth provider's email logs and your email service's delivery logs. Also verify your sender domain has proper DNS records (SPF, DKIM).