Common Issues auth

Password Reset Not Working

Users can't reset their passwords. The reset email never arrives, the reset link shows an error or has expired, or the new password doesn't save. This locks users out of their accounts.

Common Causes

  • Password reset email not configured in the auth provider
  • Reset link URL points to localhost instead of production domain
  • Reset token expires too quickly (sometimes set to just minutes)
  • Email service not configured (see 'Email Notifications Not Sending' guide)
  • The reset form submits but the API call to update the password fails

How to Fix It

  1. Test the full password reset flow yourself — request reset, check email, click link, set new password
  2. Check your auth provider's settings for the reset email template and redirect URL
  3. Verify the redirect URL in the reset email points to your production domain, not localhost
  4. Check if the reset token expiration is reasonable (at least 1 hour)
  5. Check server logs for errors when the new password is submitted

Real developers can help you.

Tejas Chokhawala Tejas Chokhawala Full-stack engineer with 5 years experience building production web apps using React, Next.js and TypeScript. Focused on performance, clean architecture and shipping fast. Experienced with Supabase/Postgres backends, Stripe billing, and building AI-assisted developer tools. Meïr Ankri Meïr Ankri Full-stack developer specializing in React / Next.js / Node.js with 6+ years of experience. I've worked across various sectors including automotive (Reezocar/Société Générale), healthcare (Medical Link SaaS), and e-commerce (Glasman). I build web apps end-to-end, from architecture to production, with a focus on scalability, performance, and code quality. I also mentor junior developers and contribute to technical decisions and code reviews. MFox MFox Full-stack professional senior engineer (15+years). Extensive experience in software development, qa, and IP networking. Pratik Pratik SWE with 15+ years of experience building and maintaining web apps and extensive BE infrastructure Alvin Voo Alvin Voo I’ve watched the tech landscape evolve over the last decade—from the structured days of Java Server Pages to the current "wild west" of Agentic-driven development. While AI can "vibe" a frontend into existence, I specialize in the architecture that keeps it from collapsing. My expertise lies in the critical backend infrastructure: the parts that must be fast, secure, and scalable. I thrive on high-pressure environments, such as when I had only three weeks to architect and launch an Ethereum redemption system with minimal prior crypto knowledge, turning it into a major revenue stream. What I bring to your project: Forensic Debugging: I don't just "patch" bugs; I use tools like Datadog and Explain Analyzers to map out bottlenecks and resolve root causes—like significantly reducing memory usage by optimizing complex DB joins. Full-Stack Context: Deep experience in Node.js and React, ensuring backends play perfectly with mobile and web teams. Sanity in the Age of AI: I bridge the gap between "best practices" and modern speed, ensuring your project isn't just built fast, but built to last. Anthony Akpan Anthony Akpan Developer with 8 years of experience building softwares fro startups Franck Plazanet Franck Plazanet I am a Strategic Engineering Leader with over 8 years of experience building high-availability enterprise systems and scaling high-performing technical teams. My focus is on bridging the gap between complex technology and business growth. Core Expertise: 🚀 Leadership: Managing and coaching teams of 15+ engineers, fostering a culture of accountability and continuous improvement. 🏗️ Architecture: Enterprise Core Systems, Multi-system Integration (ERP/API/ETL), and Core Database Structure. ☁️ Cloud & Scale: AWS Expert; architected systems handling 10B+ monthly requests and managing 100k+ SKUs. 📈 Business Impact: Aligning tech strategy with P&L goals to drive $70k+ in monthly recurring revenue. I thrive on "out-of-the-box" thinking to solve complex technical bottlenecks and am always looking for ways to use automation to improve business productivity. Jared Hasson Jared Hasson Full time lead founding dev at a cyber security saas startup, with 10 yoe and a bachelor's in CS. Building & debugging software products is what I've spent my time on for forever ISHANTDEEP SINGH ISHANTDEEP SINGH Senior Software Engineer with 7+ years of experience in React, JavaScript, TypeScript, Next.js, and Node.js. I’ve also worked as a tech lead for startups, owning end-to-end technical execution including architecture, development, scaling, and delivery. I bring a strong mix of hands-on coding, product thinking, and technical leadership, and I’m comfortable building products from scratch as well as improving and scaling existing systems. Bastien Labelle Bastien Labelle Full stack dev w/ 20+ years of experience

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Frequently Asked Questions

The reset link says 'expired' immediately. Why?

The reset token expiration might be set too short, or the redirect URL is wrong causing the token to not be passed correctly. Check your auth provider's reset settings.

Users never receive the reset email. Where do I check?

Check your auth provider's email logs and your email service's delivery logs. Also verify your sender domain has proper DNS records (SPF, DKIM).

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