Common Issues
general
Email Notifications Not Sending From My AI App
Your app should be sending emails (signup confirmations, password resets, order notifications) but users aren't receiving them. They're not in spam either.
Common Causes
- Email service (Resend, SendGrid, SES) not configured or API key missing
- Using the auth provider's built-in emails but they have sending limits or aren't configured
- Emails going to spam because of missing SPF/DKIM records
- The email function throws an error but the app doesn't show it to the user
- Test environment emails were working but production email service isn't set up
How to Fix It
- Check your email service dashboard for delivery logs — see if emails are being sent at all
- Verify API keys and sender email address in your environment variables
- Check spam/junk folders — first emails from a new domain often land there
- If using a custom domain, verify DNS records (SPF, DKIM, DMARC)
- Test by sending an email directly from the email service's dashboard
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Describe what's wrong in plain English. No technical knowledge needed.
Get HelpFrequently Asked Questions
Emails work in dev but not in production. Why?
Your development environment probably used a test email service or the AI tool's built-in email. In production, you need to set up a real email service (Resend, SendGrid, etc.) with proper API keys.
Users say they never get the email. It's not in spam either.
Check your email service's delivery logs. The email might not be sending at all, or it could be bouncing due to incorrect sender domain configuration.