Common Issues
general
Email Notifications Not Sending From My AI App
Your app should be sending emails (signup confirmations, password resets, order notifications) but users aren't receiving them. They're not in spam either.
Common Causes
- Email service (Resend, SendGrid, SES) not configured or API key missing
- Using the auth provider's built-in emails but they have sending limits or aren't configured
- Emails going to spam because of missing SPF/DKIM records
- The email function throws an error but the app doesn't show it to the user
- Test environment emails were working but production email service isn't set up
How to Fix It
- Check your email service dashboard for delivery logs — see if emails are being sent at all
- Verify API keys and sender email address in your environment variables
- Check spam/junk folders — first emails from a new domain often land there
- If using a custom domain, verify DNS records (SPF, DKIM, DMARC)
- Test by sending an email directly from the email service's dashboard
Real developers can help you.
Jared Hasson
Full time lead founding dev at a cyber security saas startup, with 10 yoe and a bachelor's in CS. Building & debugging software products is what I've spent my time on for forever
rayush33
JavaScript (React.js, React Native, Node.js) Developer with demonstrated industry experience of 4+ years, actively looking for opportunities to hone my skills as well as help small-scale business owners with solutions to technical problems
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My work spanned building and refining core features, developing dynamic website templates, integrating secure and reliable payment gateways, and optimizing the overall system architecture.
I played a key role in creating a scalable and maintainable platform to support educators and learners globally.
I'm enthusiastic about embracing new challenges and making meaningful contributions.
Mehdi Ben Haddou
- Founder of Chessigma (1M+ users) & many small projects
- ex Founding Engineer @Uplane (YC F25)
- ex Software Engineer @Amazon and @Booking.com
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Tejas Chokhawala
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Focused on performance, clean architecture and shipping fast.
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Franck Plazanet
I am a Strategic Engineering Leader with over 8 years of experience building high-availability enterprise systems and scaling high-performing technical teams. My focus is on bridging the gap between complex technology and business growth.
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I thrive on "out-of-the-box" thinking to solve complex technical bottlenecks and am always looking for ways to use automation to improve business productivity.
Describe what's wrong in plain English. No technical knowledge needed.
Get HelpFrequently Asked Questions
Emails work in dev but not in production. Why?
Your development environment probably used a test email service or the AI tool's built-in email. In production, you need to set up a real email service (Resend, SendGrid, etc.) with proper API keys.
Users say they never get the email. It's not in spam either.
Check your email service's delivery logs. The email might not be sending at all, or it could be bouncing due to incorrect sender domain configuration.