Common Issues general

I Paid Someone to Build My App and Now It's Broken

You hired a freelancer on Fiverr, Upwork, or another platform to build your app or website. It worked for a while, but now something is broken. Maybe the developer disappeared, isn't responding, or wants more money to fix what should have worked in the first place.

This is one of the most frustrating situations — you already spent money, you have a product that half-works, and you don't know enough about the code to understand what went wrong. The original developer might have cut corners, left messy code, or built something that was never meant to last.

You need someone new to look at the code, figure out what's broken, and actually fix it — without starting from scratch and losing everything you already paid for.

Error Messages You Might See

502 Bad Gateway 500 Internal Server Error This site can't be reached Application error Database connection failed
502 Bad Gateway500 Internal Server ErrorThis site can't be reachedApplication errorDatabase connection failed

Common Causes

  • Developer used shortcuts — Many budget freelancers copy-paste code from templates or use AI without testing properly, leaving hidden problems
  • No documentation — The developer didn't leave any notes about how the app works, making it nearly impossible to maintain
  • Hosting or server expired — The developer set up hosting under their own account, and the subscription ran out
  • Hardcoded credentials — Passwords and API keys were written directly into the code instead of being stored securely, and they've since changed or expired
  • No version control — There's no history of changes, so there's no way to undo what broke

How to Fix It

  1. Get access to everything — Make sure you have the code, hosting login, domain registrar login, and any database passwords before doing anything else
  2. Don't let the original developer make more changes — If they already broke it, more changes from them could make things worse
  3. Get a second opinion — Have a different developer review the code and give you an honest assessment of what it'll take to fix
  4. Check if the hosting is still active — Log into your hosting provider and make sure the subscription hasn't lapsed
  5. Document what's broken — Write down exactly what works, what doesn't, and any error messages you see so the next developer can start quickly

Real developers can help you.

prajwalfullstack prajwalfullstack Hi Im a full stack developer, a vibe coded MVP to Market ready product, I'm here to help Costea Adrian Costea Adrian Embedded Engineer specilizing in perception systems. Latest project was a adas camera calibration system. Bastien Labelle Bastien Labelle Full stack dev w/ 20+ years of experience ISHANTDEEP SINGH ISHANTDEEP SINGH Senior Software Engineer with 7+ years of experience in React, JavaScript, TypeScript, Next.js, and Node.js. I’ve also worked as a tech lead for startups, owning end-to-end technical execution including architecture, development, scaling, and delivery. I bring a strong mix of hands-on coding, product thinking, and technical leadership, and I’m comfortable building products from scratch as well as improving and scaling existing systems. Yovel Cohen Yovel Cohen I got a lot of experience in building Long-horizon AI Agents in production, Backend apps that scale to millions of users and frontend knowledge as well. Tejas Chokhawala Tejas Chokhawala Full-stack engineer with 5 years experience building production web apps using React, Next.js and TypeScript. Focused on performance, clean architecture and shipping fast. Experienced with Supabase/Postgres backends, Stripe billing, and building AI-assisted developer tools. legrab legrab I'll fill this later Taufan Taufan I’m a product-focused engineer and tech leader who builds scalable systems and turns ideas into production-ready platforms. Over the past years, I’ve worked across startups and fast-moving teams, leading backend architecture, improving system reliability, and shipping products used by thousands of users. My strength is not just writing code — but connecting product vision, technical execution, and business impact. AUXLE AUXLE I am a Full Stack Developer experienced in building Websites, Web apps and Cross Platform Mobile Apps for Startups and Companies. BurnHavoc BurnHavoc Been around fixing other peoples code for 20 years.

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Frequently Asked Questions

Should I ask the original developer to fix it?

If they're still responsive and the project is under warranty or guarantee, you can try. But if they've disappeared or are asking for more money for basic fixes, it's usually better to find someone new who can properly assess the code.

Do I need to start over from scratch?

Usually not. A good developer can review the existing code and fix what's broken. Starting over is only necessary if the original code is so messy that fixing it would cost more than rebuilding.

Related Common Issues Issues

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